You got questions, we got answers.

What is a PropellShop™?

A PropellShop is simply a web-based shop that contains personalized merchandise featuring your artwork, logo or photo. Using our simple online tools, you upload your artwork, choose which items to sell, and set pricing. We do the rest - we host your shop, make the products, ship them to your customers, and pay you your share of every sale.

Why create a PropellShop™?

There are many reasons you may want to sell customized merchandise through a PropellShop. Some of these include:

1. Create an additional revenue stream for your organization, with minimal time and effort
2. Further promote your brand by selling merchandise with your logo on your website
3. Add a great web-based fundraising tool that can be easily communicated to your network of potential contributors
4. Eliminate inventory challenges by offering more products reaching a wider range of customers

Why choose PropellShops?

There are many reasons to choose PropellShops, including:

1. We promote your brand. All shops can be easily integrated into your existing website -- the PropellShop name is not advertised to your customers.
2. You maintain ownership of your customers - allowing you to advertise to them again and again.
3. A PropellShops can be set up so that shoppers have the ability to add further customization before they purchase.
4. PropellShops offer a wide variety of gifts and apparel including basic Tees, fashion lines such as American Apparel, as well as an expanding "green" line of merchandise.

How much does it cost?

Nothing! There are no setup or recurring fees to host a PropellShop.

Does it take a lot of my time?

It's easy and fast to set up a PropellShop. And managing it is a breeze. We take care of everything — you do not have to carry inventory, worry about financial transactions, or provide Customer Service. Once your shop is set up, your only job is to get people to come to your shop and buy merchandise — and we'll even help with our marketing toolkits.

How do I create my own PropellShop?

It's simple and fast. Just click on the "SIGN UP FREE" button (or click here). You will then be taken through four easy steps:

1. Create a PropellShop account (just provide your name and email address)
2. Choose products for your shop from a list of dozens of items, with various color and size options
3. Upload your logo, images, and other artwork to be included on your products
4. Use the our easy tools to select, position, and size images for your products, as well as to add text.

How do I make money?

Each item you sell has a wholesale price listed that only you can see as the Shop Owner. We also provide you with a Manufacturer's Suggested Retail price (MSRP), which on average gives you a 20 to 25% profit. You can raise or lower the retail price for each product you create - depending on how much profit you want to make. When a product is sold, we collect the money on your behalf. We keep the wholesale amount, plus any shipping and handling charges we collect, and send the rest directly to you.

What's the Master Shop Owner program?

If you represent a larger organization that has other web sites — for example, if your organization or business has web sites for local chapters or branches — you can become a Master Shop Owner. Then, for every related web site you set up, we'll pay you a commission on their sales. For more information, contact us at sales@propellshops.com.

Do you Carry Green or Eco-Friendly Products?

At PropellShops, we help you raise money and build your brand — while taking our responsibility to the environment and fair business practices very seriously. We offer a selection of organic and eco-friendly products, and wherever possible feature brands like American Apparel, where products are made under fair labor conditions, in the US. American Apparel uses a vertically integrated business model which minimizes the use of sub-contractors and offshore labor. Knitting, dyeing, sewing, photography, marketing, distribution, and design all happen in their facilities in Los Angeles.

Account Questions

How do I get paid?

Once you sign up as a PropellShop Owner, it is important that you complete the "Payment Information," which can be found in the My Account area. You will also be asked to provide your name or organization, mailing address, and tax ID/SS#. Once this information is provided, you will start to receive payments for commissions that you earn through your shop.

When do I get paid?

Commissions are paid monthly to all Shop Owners who have earned $25.00 or more in commissions that month. Payments are made within 45 days from the end of the month in which you reached $25.00. The reason for the 45 days is to allow for reconciliation of any returns/refunds.

At the end of every year, balances on all accounts are paid out with no minimum. These payments are made by February 15 of the following year.

Help, I forgot my password.

No problem. Your username is the email address you registered with. If you forgot your password, you can have it sent to your email address.

Design Questions

What products can I customize and sell?

You can choose from a wide variety of products, including T-shirts, mugs, mousepads, laser-etched crystal, and much more. See them all HERE - and check back often, since we're constantly adding new items.

What kind of images can I use?

You can use a .jpg, .bmp, .gif or .png file to create your customized products.

What size images can I use?

Any sized .jpg or .png file is accepted on PropellShops. However, we strongly recommend a minimum resolution of 150dpi (or ppi) at the size you would like to have your artwork printed. When building your product, PropellShops will warn you if you have not met this minimum recommendation.

My image has a white background that I don't want

Yes. This is the most common problem that Shop Owners run into while creating their products. If you have artwork, such as a company logo, that should have a transparent background, it is very important that you are using a .png file. There are a variety of software applications such as PhotoShop and Gimp, that let you easily remove the white background, and save artwork as a .png file.

My artwork appears blurry, why?

The resolution of a graphic file will appear to decrease as the printed size of the artwork increases. For example, you may have a logo that is 200 dpi (dots per inch) that is set to print at 3" x 3" for a front pocket logo. However, if you take that same logo and re-size it to fill the entire back of a shirt, the resolution will very likely drop under the recommended 150dpi. For best results, it's important that you check the resolution of your artwork at the size you wish to print.

Can I use copyrighted images?

Only if you are legally entitled to do so. You are solely responsible for the Content uploaded or otherwise added through your Web Shop(s). You represent and warrant that you are the Owner (or legally authorized by the Owner) of the Content that you upload or otherwise add through your web shop(s) and that the Content does not infringe on the property rights, intellectual property rights (copyrights, registration, service marks and trademarks) or other rights of third parties. By uploading content to your web shop(s) you represent and warrant that you are the sole and exclusive holder of the usage rights granted to us and that you do not know of any third party rights which would oppose or could oppose the use of the content or print design.

Is there anything I can't upload?

You are prohibited from using your web shop for purposes considered harmful by us, including without limitation: (a) defaming, abusing, harassing, stalking, threatening or otherwise violating the legal rights of others; (b) publishing, distributing or disseminating any profane, defamatory, libelous, infringing, tortuous, hateful, obscene, indecent or unlawful material or information; (c) publication of any material that contains viruses, Trojan horses, worms, time bombs, cancel bots, or any other harmful program; (d) publication of any material that contains software or other material protected by intellectual property laws, unless you own the rights thereto or have received all necessary permission and authorization to publish the material; (e) interfering in any way with another web shop user's use and enjoyment of this site and/or its subsidiaries; (f) performing activities in any way connected with the transmission of "junk mail", "spam" or the unsolicited mass distribution of e-mail or with any unethical marketing practical and (g) violating any applicable local, state, national, or international laws and regulations, including without limitation the sale

Orders, Shipping, Returns

How long does an order take?

Items generally ship in 3 to 5 business days of ordering. Once a product is made, we'll ship it any way your customers request:

• Overnight Shipment: 1 business day
• Two Day Shipment: 2 business days
• Ground Shipment: 2-5 business days (typical)
• USPS Shipment: 2-8 business days (typical)

Shipping times assume a Continental US destination, and may vary for rural destinations.

What form of payment do you accept?

We accept all major credit cards: Visa, Mastercard, American Express, and Discover.

I have questions about my order.

Click HERE to send a message to one of our Customer Service representative.

Are there discounts for my own shop?

If you purchase from your own shop while logged in, you will be charged the wholesale price with no markup.

Is there a minimum order size?

Nope. You and your customers can order as few as 1 item per checkout for all items that Propell offers.

Do you offer discounts on quantity orders?

Yes! We offer discounts for large orders of any of the items on our site. Just contact one of our representatives for a quote at sales@propellshops.com.